Refund and Returns Policy
Return Policy
Returns and Exchanges:
- We accept returns and exchanges within 7 days from the date of purchase.
- To be eligible for a return or exchange, the item must be unused and in the same condition as received. It must also be in its
original packaging.
Refunds:
- Refunds will be issued to the original method of payment.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds may take up to 7-10 business days to process.
Non-returnable Items:
- Certain items are non-returnable such as custom-made modules and items explicitly marked as non-returnable.
Return Process:
- Please contact our customer service team at 0718374761 to initiate a return or exchange.
- Provide your order number and reason for return/exchange.
- Our team will provide you with a Return number and instructions on how to return the item.
Shipping Costs:
- Certain items are non-returnable such as custom-made modules and items explicitly marked as non-returnable.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with valid evidence.
• We will arrange for a replacement or issue a full refund, including return shipping costs.
Warranty Policy (Only for applicable items)
Coverage:
- Hexa Node PVT Ltd offers a limited warranty on all electronics modules purchased from our store under the manufacture’s standard warranty conditions.
Warranty Claims:
To make a warranty claim, customers must
- Provide proof of purchase (receipt or invoice).
- Contact our customer service team at 0718374761 to report the defect and receive further instructions.
- Return the defective product to our store or send it to the address provided by our customer service team
Exclusions:
This warranty does not cover
- Damage caused by improper installation, misuse, or abuse.
- Damage resulting from unauthorized modifications or repairs.
- Incidental or consequential damages.
