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Refund and Returns Policy

Return Policy

Returns and Exchanges:

• We accept returns and exchanges within 7 days from the date of purchase.
• To be eligible for a return or exchange, the item must be unused and in the same condition as received. It must also be in its
  original packaging.

Refunds:

• Refunds will be issued to the original method of payment.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds may take up to 7-10 business days to process.

 Non-returnable Items: 

• Certain items are non-returnable such as custom-made modules and items explicitly marked as non-returnable.

Return Process:

• Please contact our customer service team at 0718374761 to initiate a return or exchange.
• Provide your order number and reason for return/exchange.
• Our team will provide you with a Return number and instructions on how to return the item.

Shipping Costs:

• Certain items are non-returnable such as custom-made modules and items explicitly marked as non-returnable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with valid evidence.
  • We will arrange for a replacement or issue a full refund, including return shipping costs.

Warranty Policy (Only for applicable items)

Coverage:

• Hexa Node PVT Ltd offers a limited warranty on all electronics modules purchased from our store under the manufacture’s standard warranty conditions.

Warranty Claims:

To make a warranty claim, customers must

• Provide proof of purchase (receipt or invoice).
• Contact our customer service team at 0718374761 to report the defect and receive further instructions.
• Return the defective product to our store or send it to the address provided by our customer service team

Exclusions:

This warranty does not cover

• Damage caused by improper installation, misuse, or abuse.
• Damage resulting from unauthorized modifications or repairs.
• Incidental or consequential damages.